The importance of communication
What you say at work is almost as important as what you do at work. Learn the phrases that will help you sound smarter, more respectful, and ultimately help you succeed at the office.
Cancel meetings with tact
You have to cancel a meeting and come up with a reason—or tell the actual reason. Excuses already sound, well, excuse-y, so to validate your behaviour it’s important to choose the right words. Gary Burnison, author of Lose the Resume, Land the Job, reported for CNBC that standard Stanford business practices include being honest whenever possible, and avoiding typical excuses such as “current meeting running late” and “got a fire to put out.” Instead, validate the significance of the missed appointment by saying “I understand how important this is…” or “I’m really sorry but I have to reschedule.” Then quickly move towards potential dates and times when you can make this happen. Setting an example is one of the best ways to build trust with your work colleagues.
So, too, is sharing a laugh. Enjoy these cartoons that speak volumes about the funny side of work.
Ask the question
Challenge your assumptions about others by asking a question instead of responding with a statement; this can be a powerful argument avoidance strategy in the workplace, according to Mack Shwab, an executive director at the Dale Carnegie Institute. He recommends getting in the mindset to be a more curious person by asking “Why do you think that?” to gain more information about a person’s stance instead of jumping to conclusions. Want to go even further in your career?
Words need to be carefully chosen in the workplace. See how these power words can make difference.