It’s important to maintain your confidence if you truly feel you have a strong position. However, allowing emotion to enter the equation is almost always a recipe for disaster – because this tends to be seen as weakness by your challenger. Those that feel they are “always right” often pride themselves on being extremely rational. Be firm in your stance but never angry or desperate. A clear head and a steady tone will get you a lot further every time.
Check out these 13 things you need to know about anger.