They remember the names of people they meet
Easier said than done, right? Studies show that most people have trouble remembering the names of people they meet. If you’re like the rest of us, etiquette expert Evie Granville – also a writer and a podcaster for Modern Manners for Moms and Dads – suggests associating the name of someone new with a memory or person in your life. For instance, “I might say something like, ‘Oh, your name’s Lauren? I still remember the first friend I made in school – her name was Lauren, too,’” she says.
“Naturally polite people smile,” Granville says. “When we walk into a room with a smile on our face, we’re inviting others to interact with us.” Why? Because our smiles are actually contagious. According to a Swedish study, people can’t help smiling back when they’re greeted with a smile. In other words, it takes people more effort to resist a smile than to simply follow the same expression.
They know how to listen
Granville says that naturally polite people make an effort to demonstrate when they’re engaged and listening to others. This means they not only respond with a smile or nod but also ask smart questions. “When we feel heard, our attitude toward the listener can dramatically improve,” Granville says. “Naturally polite people know this.”