13 things you should know about negotiating

Pay close attention to what your negotiating partner is expressing and be willing to step outside your comfort zone.

If someone offers a good deal, be sure it’s worth the risk to ask for more.

As Harvard Business School professor Michael Wheeler writes in 2013’s The Art of Negotiation, “When someone hands you a tasty piece of cake, with rich frosting to boot, think twice about asking for sprinkles on top.”

Written plans help you focus on achieving your goals, instead of getting flustered, says Marty Latz, founder of the training and consulting firm Latz Negotiation Institute.

Gail Levitt, a facilitator at York University’s Schulich School of Business in Toronto, says understanding what affects you emotionally makes it easier to avoid taking things personally and concentrate instead on solving the conflict.

A 2007 study of the effects of mimicry on negotiation found that ten out of 15 buyers who subtly copied their partners’ mannerisms during the process achieved a deal. Only two out of 16 buyers who didn’t mirror succeeded.

When selling your car or asking for a raise, for example – ask for a range, not a fixed number. This approach may make it harder for your partner to counter with a lower sum.

Researchers from Stanford, Columbia and Northwestern universities followed people participating in email-based negotiations.

One group went straight to business; members of the second began by telling their partners about themselves.

Chatty negotiators reached an agreement 59 per cenr of the time, while business-centred participants succeeded only 39 per cent of the time.

You need to demonstrate potential rather than listing accomplishments.

A 2012 US study measured how participants felt about a hypothetical job candidate.

Respondents felt a person who lacked experience but had potential would be more successful than one with experience but fewer prospects for improvement.

According to Linda Babcock and Sara Laschever, authors of Women Don’t Ask, 20 percent of women admit they don’t negotiate at all – and those who do negotiate ask for 30 percent less than men on average.

“Negotiation myopia” is a strategic mistake in which one party fails to see a solution that’s mutually beneficial. Look for a resolution with which both sides can be happy.