13 travel secrets only hotel managers know

Your concierge is 1,000 times more valuable and reliable than the online reviews, says Anderson Foote, hotel general manager. Foote suggests looking for the Les Clefs d’Or distinction of wearing gold crossed keys. This is a globally recognised professional organisation of hotel lobby concierges. “Know you’ll be guided well,” Foote says.

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In addition to some great hidden perks like free Internet and discounted food and beverages, you are much more likely to be granted upgrades during low occupancy dates, says Robert Hannigan, hotel general manager. “Singing up during check-in will often get you an immediate upgrade or amenity from the front desk agents who are tracked on signups,” Hannigan says.

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Depending on the type of area you’re visiting, look at the shoulder seasons for a particular city, Hannigan says. “If it’s a short term stay, book a weekend visit at a business hotel, and a midweek stay at a resort,” he says. “In addition to a better rate due to lower occupancy, you won’t have to deal with the crowds.”

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They’re here to assist you, to orient you to the building and are often your best resource for immediate help and recommendations, Hannigan says. “Bellstaff are experts in what the locals are doing,” he says. “They’re a perfect resource for finding out about that hole-in-the-wall bar, or small family restaurant that everyone in the city loves, but is reluctant to share with someone from outside the area.”

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Source: RD.com