The future of hotels
Travel and tourism were among the sectors hardest hit by the stay-at-home measures put in place in an effort to slow the spread of COVID-19 across the globe. By some estimates, the industry worldwide is projected to lose $1.2 trillion. With some countries and states relaxing guidelines about which businesses can open, hotels are looking forward to welcoming guests once again, though your next stay may look a bit different than the last time you checked in. “We are living in a new age, with COVID-19 front and centre for our guests and our associates,” Arne Sorenson, president and CEO of Marriott International, the parent company of Marriott, Ritz-Carlton, W Hotels, Sheraton, and more, said in a press release.
Front desk check-ins
The more people you come into contact with, the greater the potential for exchanging germs, so you can expect to see fewer points of contact in hotels. That includes the traditional check-ins at a front desk with a living and breathing hotel employee, where you’re handed a map of the property and other promotional materials. In its place, more and more hotels will be promoting mobile check-ins via smartphones. Mobile check-ins are already available at 3200 Marriott hotels around the world, as well as at select IHG and Hyatt properties. You can expect to see that number climb in the near future. If and when you do a check-in at the front desk, there may be a partition between you and the hotel representative, similar to the ones at banks.
You won’t just be checking in with your phone – you’ll be able to use it as your key to open your door. These ‘smart keys’ are already in place at some Disney resorts, Marriotts, IHG hotels, and Hyatt properties via their respective apps