RDNZ_10-11_Oct_Nov Issue

194 2027 Q U A L I T Y S E R V I C E AWA R D S www.qualityserviceawards.co.nz “Dowhat you do sowell that they will want to see it again and bring their friends.” Walt Disney, (Co-founder of The Walt Disney Company) “Customer trust is hard to win and easy to lose.” Jeff Bezos (Founder of Amazon) “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” SamWalton (Founder of Walmart) “You’ve got to start with the customer experience and work backwards to the technology.” Steve Jobs (Co-founder and former CEO of Apple) YOUR MOST UNHAPPY CUSTOMERS ARE YOUR GREATEST SOURCE OF LEARNING. Bill Gates (Co-founder of Microsoft) “ QUALITY SERVICE QUOTES “