RDNZ_10-11_Oct_Nov Issue

192 2027 Q U A L I T Y S E R V I C E AWA R D S www.qualityserviceawards.co.nz ★ ★ ★ 2 0 2 7 • V o t e d b y N e w Z e a l a n d e r s • 2 0 2 7 ★ ★ ★ ★ ★ ★ 2 0 e d 0 2 7 ★ ★ ★ T r a v e l I n s u r a n c e GOLD Travel Insurance SOUTHERN CROSS TRAVEL INSURANCE SOUTHERN CROSS TRAVEL INSURANCE (SCTI) IS PROUD to be recognised with the Reader’s Digest Quality Service Award for the eighth consecutive year – a reflection of our ongoing commitment to delivering outstanding service to New Zealand travellers, whether they are exploring Japan (a new favourite) or Australia, Norway’s fjords or the beaches of Belize. “For decades our customers have known they can rely on us. For us, great service means being responsive, dependable and ready to help when it matters, especially when travellers are facing stressful, costly situations far from home,” says Jess Strange, Chief Customer Officer at SCTI. “That support can take many forms. In 2026 alone, SCTI paid nearly $100,000 to help an ill traveller return home from Rarotonga, supported another with an urgent ship-to-hospital transfer costing around $50,000, and covered about $29,000 in emergency medical care, accommodation and disrupted travel plans in Spain for a third traveller. “Sometimes it’s also the littlest things that mean someone needs help; a trip, a fall, a lost or stolen phone. These can all kick off a tough chain of events. What matters is that customers know they have someone in their corner when things do not go to plan.” “SCTI is constantly looking for new ways to make travel insurance more useful in the moments customers actually need us. SCTI’s TravelCare Delay Assist offers an additional benefit for eligible International Comprehensive Single Trip customers that can provide practical support when a registered flight is delayed by two hours or more. It is designed to help while the disruption is happening, not just after the trip is over.” “For us, that’s what innovation and exceptional service should do: make care more practical, more human and easier to feel,” says Jess. ● Visit www.scti.co.nz or call 0800 800 571.