RDNZ_10-11_Oct_Nov Issue

184 2027 Q U A L I T Y S E R V I C E AWA R D S www.qualityserviceawards.co.nz ★ ★ ★ 2 0 2 7 • V o t e d b y N e w Z e a l a n d e r s • 2 0 2 7 ★ ★ ★ ★ ★ ★ 2 0 y N e d 0 2 7 ★ ★ ★ P a i n t & D e c o r a t i n g S t o r e s a t & e GOLD Paint & Decorating Stores RESENE As Resenemarks 80 years of operation, the same ingenuity and innovation it was founded with in 1946 is still firmly entrenched in the team’s ethos today. Nowhere is that more evident than in its commitment to quality customer service. Family-owned and operated since its inception, four generations of the Nightingale family have been immersed in an organisation driven by a desire to innovate and be the industry’s very best in all aspects. That shows in the numbers. Resene ColorShops, which sell paint products directly to trade and retail customers, started out in a Wellington garage and are today found at 67 locations across New Zealand. Average ratings for Resene ColorShop customer service are over 9 out of 10, with many stores consistently scoring a perfect 10 in Resene’s customer feedback programme. This feedback, along with website and social media responses, helps Resene continually improve its products and services. Because Resene manufactures its own products, staff learn about them first hand. The company developed its own training course, ‘Best System Selling’, to help customers choose products and accessories to achieve the best result, backed by ongoing training and specialists available to provide extra technical advice. Resene selects friendly staff with a can-do attitude and excellent attention to detail, and they are regularly trained and tested to build their product knowledge. It’s little wonder customers often remark that Resene staff have taken their project under their wing and guided them along the way. Incentives keep standards high, too. Each year, Resene ColorShops compete against each other for a ‘Cool Blacks’ trophy and rewards, with more rewards given to the ColorShop rated highest by customers. Happy customers are known to drop gifts into Resene ColorShops to show their gratitude for the help and advice received. It’s the kind of service that has kept Resene thriving for 80 years and counting. ● Visit resene.co.nz